Case Studies: AI-Powered Transformation

Zoxima is implementing a powerful multi-agentic AI framework at Max Healthcare to streamline operations and clinical insights. The solution, built using LangChain, LangGraph, and Zoxima's MCP servers, connects systems such as MIS, Salesforce, ERP, and OneDrive while interacting over email and WhatsApp. The AI agents autonomously analyze doctor performance, international patient billing, and medicinal side-effects, generating actionable insights for faster and more accurate decision-making. This initiative showcases how AI can bridge complex data ecosystems to power smarter healthcare operations.

At BLS India, Zoxima has deployed human-style AI voice agents to manage thousands of visa-related customer interactions daily. These AI agents converse naturally, resolving queries, assisting applicants, and upselling premium services without human intervention. In the background, they orchestrate workflows across CRM and ERP systems, ensuring smooth, compliant, and personalized customer journeys. This solution demonstrates the power of AI-driven automation in high-volume service industries, blending empathy with efficiency.

Zoxima's AI agents are transforming the education industry by managing student admissions through multilingual chat and voice on websites, social platforms, and WhatsApp. These AI systems guide prospects, answer questions, and schedule counselor appointments—boosting lead conversion and enrollment quality. Institutes like IMT Nagpur are currently implementing the full solution. Earlier, Zoxima delivered CRM-based automation for Shiksha.com, Extramarks, GUS Group, and Centurion University, laying the foundation for this next-generation AI engagement platform.

For Ultratech Cement, Zoxima implemented Dynamics CRM and AI-driven apps for over 5,000 users across trade and institutional sales. The system integrates SAP, Power BI, and Azure AI to provide predictive insights, automate field operations, and support sales teams through intelligent assistants. With streamlined customer onboarding, raw-material planning, and BTL automation, Ultratech's sales ecosystem is now faster, data-driven, and more connected than ever before.

Zoxima helped Godrej unlock true business intelligence by building AI-powered Power Platform applications for sales planning, brand analysis, and R&D automation. Using Azure OpenAI and Power Automate, the system connects marketing data from multiple channels, enabling faster approvals, campaign tracking, and forecasting. This solution illustrates how legacy workflows can be re-engineered with AI to drive productivity and creativity simultaneously.

At Allengers, Zoxima combined CRM automation with conversational AI to revolutionize sales, marketing, and service management. The system includes field service tracking, warranty automation, and intelligent chat/voice bots that connect to SAP and WhatsApp for seamless service resolution. AI ensures contextual responses and SLA-based ticket management, empowering faster issue handling and a better customer experience across channels.

Zoxima has implemented an enterprise-scale CRM and automation ecosystem for InfoEdge Group, spanning multiple brands including Naukri, Shiksha, and 99acres. The solution handles sales, service, billing, budgeting, and customer onboarding through AI-driven workflows and digital assistants. These agents automate repetitive processes like invoice matching and budget tracking, freeing up teams to focus on strategy and customer engagement. InfoEdge's journey reflects Zoxima's capability to manage AI transformation at scale.

Zoxima delivered an integrated Direct Store Delivery (Van Sales) solution for Bisleri, automating route management, order booking, and inventory visibility. Power BI and AI analytics monitor performance, optimize delivery routes, and predict stock requirements. This real-time intelligence helps Bisleri improve distribution efficiency while ensuring customer satisfaction across its vast FMCG network.

For Adidas, Zoxima built an integrated customer experience platform combining CRM, commerce, and collaboration tools. AI-based service management ensures SLA adherence, while Power Platform apps enhance interaction between call-center, marketing, and retail teams. This digital backbone empowers Adidas to deliver fast, personalized, and consistent customer engagement across channels.

Compass India's CapEx approval system, developed by Zoxima, leverages SharePoint, Power Automate, and Azure GenAI to digitize financial governance. The solution integrates with SAP for transaction completion and automatically syncs daily data to Power BI dashboards. Azure GenAI is used for document interpretation and summarization, enabling faster approvals and transparent financial control. This project illustrates how GenAI and low-code platforms can simplify enterprise governance at scale.